Troubleshooting

Quick solutions for common GPS tracker problems including power issues, signal problems, incorrect locations, and tracking errors.

• Power supply disconnected or low
• My Journey Report has the same start and stop location
• GPS tracking map paths are jumping around, missing or otherwise inaccurate
• Adjusting the engine on/off detection
• Issues resetting your Track My Ride account password
• Power consumption & low power sleep modes
• Why is my vehicle showing as parked next door?
• Tracking issues with slow-moving assets (Static Navigation Filtering)
• Journey and engine alerts not working properly
• My vehicle location is not updating and/or my tracker is offline